Privacy Policy

Last updated: October 21 2026

Parkies Custom Gloves (“PCG,” “we,” “us,” or “our”), based in Bowmanville, Ontario, respects your privacy. This policy explains how we collect, use, disclose, and protect personal information when you visit www.parkiescustomgloves.com, place an order, use our custom design tools, shop the PCG FanZone, or communicate with us.

Information We Collect

Depending on how you interact with PCG, we may collect:

• Contact information: Your name, email address, telephone number, and billing and shipping addresses.

• Order information: Products purchased, sizes, customization choices, order history, and delivery details.

• Custom design information: Names, numbers, team details, logos, images, and other materials submitted for personalized products.

• Payment information: Payment status, transaction references, and information required by our payment providers to process your purchase.

• Communications: Messages, product inquiries, feedback, and information submitted for warranty or customer service requests.

• Website usage information: IP address, browser and device information, pages visited, and interactions with our website, where collected through cookies or similar technologies.

We limit collection to information reasonably needed for the purposes described in this policy.

How We Use Your Information

We use personal information to:

• Process payments and fulfill, customize, and deliver orders.

• Communicate about designs, approvals, shipping, and order updates.

• Provide customer service and handle returns or warranty requests.

• Operate our website, custom design tools, and PCG FanZone.

• Improve our products, services, and website.

• Detect fraud, protect our systems, and maintain business records.

• Meet legal, tax, and accounting obligations.

• Send promotions and product updates where we have the required consent or another lawful basis.

Consent and Your Choices

We explain why we need personal information when we collect it, unless the purpose is already clear.

Depending on the circumstances and applicable law, consent may be express or implied. We obtain separate consent where required for optional uses, such as certain marketing activities.

You may withdraw consent by contacting us, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide a service that requires the information. We will explain any relevant consequences.

Payments

Payments are processed through third-party payment providers. These providers handle payment information under their own privacy policies and security practices.

[Before publishing: identify your payment providers and confirm whether PCG receives or stores any payment card information.]

When We Share Information

We may share information with service providers that help us operate our business, including website and customizer providers, payment processors, manufacturers, shipping companies, and customer support or email service providers.

For example, a manufacturer may need the name and number you want printed on a jersey, while a carrier needs your delivery address.

We limit information shared to what is needed for the service and require appropriate privacy protections from providers handling information on our behalf.

We may also disclose information with your consent or where required or permitted by law.

[Before publishing: confirm whether any personal information is sold, shared with advertising partners, or disclosed to teams or leagues, and describe those practices here if applicable.]

Team Orders and PCG FanZone

Team orders may require player names, numbers, sizes, and customization details. If you submit information about another person, you must have appropriate authority or consent to do so.

Purchasing through a team or league store does not itself constitute consent to receive marketing from that organization.

[Before publishing: specify whether team or league organizers receive customer names, individual purchase details, or only sales totals.]

Cookies and Website Technologies

Our website may use cookies and similar technologies to support shopping carts, remember preferences, understand website use, and support marketing.

Where required, we request consent before using non-essential technologies. You can manage cookies through available website controls and your browser settings. Disabling certain cookies may affect website functionality.

[Before publishing: list the analytics and advertising tools actually used, their purposes, and the available opt-out or consent controls. Remove this placeholder once completed.]

Marketing Communications

Where permitted by Canadian anti-spam law, we may send news, offers, and product announcements.

You can unsubscribe using the link in a marketing email or by contacting us. We will process unsubscribe requests within the legally required timeframe. Unsubscribing from marketing does not prevent necessary communications about your orders or service requests.

Storage and Processing Outside Canada

Some service providers or manufacturing partners may process or store personal information outside Canada. Information processed abroad may be accessible to courts, law enforcement, or government authorities under the laws of those jurisdictions.

We remain responsible for personal information transferred to providers for processing and take reasonable steps to require comparable protection.

Contact us for information about our providers and cross-border processing practices.

Retention and Security

We retain personal information only as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing support, and meeting legal or accounting requirements. When no longer needed, information is securely deleted, destroyed, or anonymized.

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. No method of internet transmission or electronic storage is completely secure.

If a privacy breach occurs, we will assess it and provide notifications and reports where required by applicable law.

Children’s Information

Orders involving children’s personal information should be managed by a parent, guardian, or appropriately authorized team representative.

We seek parent or guardian consent where a child cannot provide meaningful consent. If you believe a child has provided information without appropriate consent, please contact us so we can review and address the situation.

Access, Corrections, and Privacy Concerns

You may contact us to request access to your personal information, ask for corrections, withdraw consent, or raise a privacy concern.

You may also request deletion of information we no longer need. Some records must be retained for legal or legitimate business purposes.

We may verify your identity before responding. We will respond within applicable legal time limits and explain any lawful restriction on your request.

If your concern remains unresolved, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca, or another applicable privacy regulator.

Changes to This Policy

We may update this policy as our services or practices change. The latest version will be posted on this page with an updated date. We will provide additional notice and obtain fresh consent where required for material changes.

Contact Us

For privacy questions or requests, contact:

Privacy Officer — Parkies Custom Gloves
Bowmanville, Ontario, Canada
Email: brian@parkiescustomgloves.com
Mailing address: 26 Connell lane Bowmanville ON L1C 0L1
Website: www.parkiescustomgloves.com